To repair ActiveSync, go to ‘Add or Remove Programs’–> select ‘Microsoft ActiveSync’–> click on ‘Click here for support information’ –> then click ‘Repair’. If it is present, double-click on it, this will likely start ActiveSync/Windows Mobile Device Center. Go to ‘My Computer’ and see if the mobile device is listed as one of the available drives. Check to see if the anti-virus and or firewall settings on the PC are blocking the connection. This should now free the connection for download. 
On the mobile device, go into ‘Start’ > ‘Settings’ > ‘Connections’ > ‘USB to PC’ and uncheck the box for ‘Enable advanced network functionality‘ option.
Disconnect and reconnect the device several times.
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